This Privacy Policy explains how ETERNAL SALES LTD may collect, use, store, disclose, and protect information in connection with Spiky Fruit Smash and its related services, support channels, and connected webpages.
We want to present our practices in a clear way so users understand what information may be involved and the reasons it may be processed.
1. Scope of This Policy
This Policy applies to information processed through gameplay, customer support, diagnostics, analytics, account related functions, and other operations associated with Spiky Fruit Smash.
2. Information We May Collect
2.1 Information you provide directly
- Email address when contacting support or sending requests
- Name, nickname, or identifier that you choose to include in a message
- Any details you voluntarily submit in bug reports, feedback, or inquiries
2.2 Account or platform related information
Some functions may support guest access, while others may involve account sign in or synchronization through a platform provider. Where such features are available, we may receive limited information permitted by the provider and your settings.
2.3 Device and technical information
- Device type, operating system, and application version
- Language settings and general region information
- Crash reports, technical logs, and performance diagnostics
- IP address or similar identifiers where needed for operations or security
- Gameplay activity information used for balancing and improving the service
2.4 Purchase related references
If optional purchases are offered, transactions are generally handled by third party platforms or app stores. We do not normally retain full payment credentials. Limited receipt or transaction reference data may be received for verification and support purposes.
3. Purposes of Processing
- To provide and maintain Spiky Fruit Smash
- To support progress saving and account related functions where available
- To respond to support messages and other user requests
- To monitor service quality, technical performance, and stability
- To improve gameplay balance and user experience
- To detect abuse, fraud, or unauthorized use
- To comply with legal obligations and enforce service terms
4. Legal Bases
Depending on your location, we may rely on contract performance, legitimate interests, legal obligations, or consent where required by applicable law.
5. Cookies and Similar Technologies
Related websites may use cookies or comparable tools for essential functions, analytics, security, and technical measurement. Some preferences may be managed through browser settings.
6. Sharing of Information
Information may be shared where reasonably necessary with:
- Hosting, infrastructure, and analytics providers
- Customer support and technical service vendors
- App store operators, platform providers, or payment related partners
- Professional advisers such as lawyers, auditors, or compliance consultants
- Authorities or regulators where disclosure is required by law
- Entities involved in a merger, restructuring, acquisition, or transfer of assets
7. Retention
We keep information only for as long as reasonably required for service delivery, security, troubleshooting, legal compliance, dispute management, and legitimate business operations.
8. Children and Age Related Matters
We do not knowingly collect personal information from children in violation of applicable law. If parental or guardian involvement is required under local rules, those requirements should be followed.
9. Security
We use reasonable administrative, organizational, and technical safeguards intended to protect information from unauthorized access, misuse, loss, alteration, or disclosure. Absolute security cannot be guaranteed.
10. International Processing
Information may be processed in countries different from your own depending on infrastructure and operational arrangements. Where required, we seek to support lawful handling practices.
11. Your Rights
Depending on applicable law, you may have rights relating to access, correction, deletion, restriction, objection, or portability of certain information, as well as withdrawal of consent where applicable.
12. Changes to This Policy
We may revise this Privacy Policy from time to time. If important changes are made, notice may be provided through the service or by another suitable method.
13. Contact Information
If you have questions about this Privacy Policy or about information processed in relation to Spiky Fruit Smash, contact:
ETERNAL SALES LTD
Email: eternalltdservice@proton.me